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Ron Godfrey's avatar

Excellent piece of research on the call centres! 👏 …and mostly pretty encouraging!

I’ve never shied away from calling up for any issues, sometimes on behalf of other people who are dazed and confused that something’s not right at a chargepoint.

I have, almost inevitably become frustrated - and not sorry to politely point out the issues - with a few CPOs … especially those where you discover through a couple of questions that their kit has been down for weeks at a time with no one interested in doing something about it!

Conversely there are a whole tier of helplines you find you can have sensible conversations with (Osprey - bearing in mind they are probably a CPO I have used most or second most-often over three years…often it’s their 3rd party payment kit that plays up - are excellent, InstaBolt and RAW have been surprisingly good too)

And I do have some empathy that they must get so many “education calls” from members of the public who really should have been better guided by dealer or lease company when their car was delivered!

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Tim's avatar

Yet more proper journalism with the FOI request. Luton has been on life support for years, but it is amazing that the government hasn't been in regular communication with one of our largest manufacturers since it became obvious they would soon be in power. Even in opposition this should have been happening.

What is scary is thinking how many other manufacturers are being ignored, and how little the government must know about the economy as a result.

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